When your Windows Vista computer mysteriously lost
connection to the Internet...
The Problem:
You used to be
able access the Internet via your browser on your Windows
Vista computer, but "all of a sudden" you are no longer able to surf
the Internet using your web browser, regardless whether it is Internet
Explorer, Firefox, Chrome or Opera. Surprisingly, you are able to
use instant messaging and your
Norton AntiVirus
software
is able to connect for updates and
download them. Your attempts to perform System Restore do not solve the
problem since System Restore fails with a message: "Restoration
Incomplete. Your computer cannot be restored . . .".
Note: While this may seem as lost connection to
Internet, you didn't
truly loose the entire connection. You lost only your
browser's
connectivity. This distinction is important as it helps identify,
diagnose and categorize your problem.
Possible cause:
Norton 2006 and later products have a security feature
that prevents
outside programs from making changes to the Norton product. This
security feature can prevent Windows System Restore from completing.
Possible solution:
Temporarily disable the Norton AntiVirus "product
protection". This will allow you to run system restore.
For instructions how to temporarily disable Norton's "product
protection"
click
this link to visit the relevant page on Symantec's website.
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