Troubleshooting a problem on
If you are asked by tech support or a technician to generate
file containing "Local Machine registry information" about your
computer, our HKCUExport
easier for you by eliminating the need to type cryptic commands - and
Simply download and install HKCUExport
and you will a file named hkcu.txt
your desktop. You
can then email it
to tech support (or analyze them yourself, if you feel like
What is the Registry and what
(in Windows) is a
database that stores configuration settings and options of
applications and the system itself. Some of these settings are critical
to proper system function. A built-in utility in Windows,
provided by Microsoft, displays a
comprehensive view of the registry and even lets you edit it. It is
considered dangerous for use by non-experts and thus its use should be
limited by PC professionals when troubleshooting problems. Registry
information could be valuable source of information for a technician
troubleshoot a problem in your computer. Sometimes, however, physical
access to your computer or remote desktop view is not possible and you
may need to email the same information as a text file attachment.
Candy now makes it simple to create this text file, containing
diagnostic information and helping repair your PC. Once
installed on your Windows system, you can find a file
on your desktop. You can then attach it
to an email, or submit it in
other ways (such as an upload to a tech support forum), to facilitate
troubleshooting of the problem at hand. There’s no need to remember any
complicated syntax or cryptic commands to generate this important file.
Before emailing or uploading hkcu.txt
, we recommend
compressing it with a zip program such as WinZip or the free 7-Zip
We also recommend using a file delivery service such as the free yousendit.com
instead of attaching the file to a regular email message (as many email
service providers block email with large attachments).
As with all Software Candy products, HKCUExport
is completely free of any viruses or spyware
(digitally signed for authenticity and integrity) and is well tested
for its advertised features. If ever needed, you can also uninstall it
completely with a single click, performing a total cleanup after itself.
The beauty of this wizard is that you don't have to follow any complex
instructions. Once you download this app (keep it on in
an easy-to-find folder), you double-click it, click the Next button on
installation wizard and Voila! A file
found on your desktop.
no desktop icons will be installed, as to
avoid cluttering your desktop. Instead, you will find a Software Candy
entry in your Start Menu, which allows you to uninstall it, should you
ever want to do this.
Also note that as soon as you are done sharing the file with tech
support, it is advised that delete it from your desktop and uninstall HKCUExport
Whether you have virus protection in the form of a Windows anti virus
or anti malware, it is important to note that no virus scanner can
detect all types of PC virus. Even when your computer is updated to the
latest antivirus 2010 and properly detects most viruses, it cannot
all viruses. When a virus infects your computer it is quite
possible that it modified the registry as well. A technician trying to
troubleshoot problems in your PC will eventually have to check your
registry, whether remotely or on site.
This is where we step in and provide this free registry export. Since
the registry can become huge, we provide tools that export only
selected segments of the registry, based on advice and guidance you
receive from tech support. Please note that although our HKCUExport
can be used to backup your registry's HKCU, it is not backup software.
It is always a good idea to backup your data and your registry but this
is the realm of backup software, which is beyond the scope of a
- Q1. I downloaded and installed this software and I found a
file named hkcu.txt on my desktop. What do I do now?
- A1. We recommend compressing it with a zip program
such as WinZip or the free 7-Zip
before sharing it with your tech support.
- Q2. I downloaded and installed this software and it
produced an HKCU file as you described.
Thank you! However, I can't find an icon for this software on the
desktop. Did I do anything wrong?
- A2. No, you did everything correctly.
By design, we do not clutter your desktop with unnecessary
you will find a Software Candy
entry in your Start Menu, which allows you to uninstall it. We
recommend uninstalling it as soon as you are done with the
Download Software Candy’s HKCUExport
today for FREE and create those diagnostic information files that can
help fix your Windows computer.
- Click 'add this to my cart' button below.
- Download it (it will become immediately
available for download
- Install it.
By purchasing this product, you receive 12 downloads for 365
days (whichever expires first). In effect, this gives you up to 12
FREE upgrades for one year. If you purchased this product, remember
to periodically check this page for a new version. We strive to
polish our products to perfection.
Note: Unless otherwise noted (in the compatibility list below), this software is compatible with
the 32-bit version of Windows. Download this FREE tool
to check whether your Windows is 32-bit or 64-bit.